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FAQ

Q. WHAT IS THE DIFFERENCE BETWEEN THE JAMES J. HILL CENTER AND THE JAMES J. HILL REFERENCE LIBRARY?

A. The James J. Hill Reference Library changed its name to the James J. Hill Center in 2013. The Reference Library continues to be a valued service provided by the Hill . The organization changed its name to encapsulate the breadth of programs and services it offers.

Q. IS THE JAMES J. HILL CENTER OPEN TO THE PUBLIC?

A. Yes. The James J. Hill Center is open to the public and you may come here to work in our Reference Library or in one of our many sitting areas. Although the Reference Library is not a publicly-funded library, it is free and open to the general public. The Hill is classified as a special library and is funded by an endowment, donations, and other private sources.

Q. WHO USES THE HILL CENTER’S SERVICES?

A. The Hill serves a broad constituency including entrepreneurs, business people, consultants, educators, students, and employees of other nonprofit organizations.

Q. IS THE HILL’S STAFF ADEQUATELY EXPERIENCED TO ASSIST WITH MY BUSINESS QUESTIONS?

A. Yes. All Hill Library Business Information Specialists are masters-degree educated professional researchers and librarians. They relish challenging business questions, such as: What’s the average inventory turnover for a craft shop?

Q. HOW CAN I REQUEST ASSISTANCE FROM A BUSINESS INFORMATION SPECIALIST?

A. Many clients contact our staff via phone (877-700-4455 OR 651-265-5500), email, and online chat. Others pay a personal visit to the Hill , located at 80 West 4th Street in downtown Saint Paul, MN.

Q. CAN SOMEONE SHOW ME HOW TO USE THE HILL’S RESOURCES AND HOW TO CONDUCT BUSINESS RESEARCH?

A. Yes. Our Business Information Specialists will show you how to use the Reference Library.

Q. ARE MY CONVERSATIONS WITH A BUSINESS INFORMATION SPECIALIST CONFIDENTIAL?

A. Yes. Hill Business Information Specialists realize that often clients want information to help start a new business or expand an existing one. Every conversation you have with a Hill Business Information Specialist – in the Hill , on the phone, via email or over the Internet – is strictly confidential.

Q. DOES IT COST MONEY TO USE THE HILL SERVICES?

A. Hill Business Information Specialists provide reference assistance at no cost to visitors and callers. At the Hill, nominal fees are charged for photocopying, printing or downloading online material.

Q. WHAT ARE THE HILL’S POLICIES REGARDING FAIR USE AND COPYRIGHT?

A. The James J. Hill Center cannot give legal advice or offer opinions on what is permitted or prohibited. For the convenience of our clients, we have created Copyright Guidelines, which outline some common concerns. For further, authoritative information on copyright, please refer to Title 17 of the United States Code.

Q. IS THE JAMES J. HILL REFERENCE LIBRARY’S PHYSICAL STRUCTURE HISTORICALLY SIGNIFICANT?

A. Yes. It is included in the National Register of Historic Places and considered one of the best examples of Beaux Arts architecture in Minnesota.

Q. CAN I FIND INFORMATION ON JAMES J. HILL AT THE HILL ?

A. You will be able to find some information but a better source would be the Minnesota Historical Society.

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IMPORTANT NOTICE:

We are pleased to announce the completion of our elevator renovation at the James J. Hill Center. This project was financed in part with funds provided by the Arts and Cultural Heritage Fund through the Minnesota Historical Society and the F. R. Bigelow Foundation. It will greatly increase our ability to serve patrons with accessibility needs.

Please access our ground floor elevator entrance via Kellogg Ave at the back of the building. Please ring the doorbell on the right hand side of door and a Hill staff member will assist you. If you have questions or concerns please call 651.265.5500. We look forward to having you visit our brand new elevator!

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