What did people do before Google?
The first patent filed under the name “Google, Inc.,” was on August 31, 1999 – 17 years ago. It was initially started as a research project for “watermarking systems and methodology for digital multimedia content.” It has since become the primary tool for all things people question, wonder and need to know, BUT what did we do before Google and is there a human need to reconnect, be certain and have a trusted “human “source?
The James J. Hill Center is considered the oldest free reference library in the nation and still holds some of the most relevant business research in the country. Reference desks did not become a service until the late 1800’s. The Boston Public Library in 1883 was the first library to hire librarians whose primary purpose was reference and research. Over this century reference services grew to be a trusted direct personal assistant to readers seeking information. The invention of the computer, web and Google has drastically shifted that perspective but not eliminated it. As more time is spent in front of our computers and listening to automated voicemail there has been another shift.
A recent article on the New York Public Library (NYPL) proves reference desks are still a vital and growing way to find out anything from the odd and mysterious to the most challenging. The NYPL receives 300 inquiries per day and one of the number one comments is “Thank God I’ve reached a human being.” At the Hill though the numbers are smaller, the reaction is the same. Business researchers have access to databases and materials that are not easily accessible. This is not to say that reference librarians do not use the web to search for answers but they are experts at sifting through content, picking what is relevant and getting a trusted response, backed up with facts and put in one place.
So the next time you jump on Google and type in “Business Plan Templates” – why not consider coming to the Hill to ask an expert or research some of the most successful businessmen in history figured out. Reference libraries hold the backbone to our past and are the seed for our future.